Delivery Information

The Minifigure Store Offer worldwide delivery at extremely competitive prices.

We usually despatch all orders within 24 hours of cleared payments. UK (including Jersey and Guernsey) Large Letter delivery is charged at £1.49 for all orders up to £24.99, and we offer this service for free on all orders over £25.00. Parcel deliveries charged at £3.99 for all orders up to £49.99, and we offer this service for free on all orders over £50.00.

All UK (including Jersey and Guernsey) orders are despatched via Royal Mail 24 Delivery and are usually delivered within 1-2 working days of leaving our warehouse. (however delays may occasionally occur due to service disruption) This service has proven to be extremely efficient and reliable.

All overseas orders are despatched via Royal Mail Air Mail, this is a fast and reliable service that usually delivers parcels within 10 working days of despatch.

EU Shipping with IOSS (pre paid domestic taxes)
We now use IOSS to charge domestic sales tax on all orders being shipped to the EU. Therefore if you’re placing an order for delivery within the EU you will not be charged any additional duties or taxes once your item arrives in your country. The total price you pay will be the price displayed at the checkout when paying for your order.

Please note that items being shipped outside of the EU may be subject to customs duty and handling charges, these are the responsibility of the customer.

Rest of the world delivery starts from £3.99 and is priced per order. Delivery costs to your chosen country are displayed at the cart/checkout.

We offer Next Working Day Delivery at a cost of £7.95 via Royal Mail for all UK orders. All Next Day Delivery orders have to be paid for before 14:00 Monday – Friday for despatch on the same day. (some postcode exclusions apply, please check the Royal Mail website for further information.)
Royal Mail Special Delivery should arrive before 1pm the next working day.
(Please note if you select Next Day Delivery on a preordered item this will be sent via Next Day Delivery once the item ships.)

All custom engraved products are ordered direct from our supplier and are usually despatched from us within 5-7 working days (Please note that during busy periods these may take up to 10 working days to be despatched). If you have ordered normal LEGO products as well as Engraved items these will usually be despatched within 24 hours as normal and the others sent separately as to prevent holding up delivery of your order. If you need these to be despatched at an earlier date please contact us after placing your order and we can arrange this with our supplier.
If you have any questions about delivery please feel free to contact us and we guarantee to respond to all questions within 24 hours of receiving them.

Please note that due to the size and weight of our LEGO Frames these can only be despatched within the UK.

Refunds and Cancellations

At The Minifigure Store we believe in top class customer service, so we offer a 30 day money back returns policy. If for any reason you are not completely satisfied with your purchase/s you may return them to us in their original condition. To return an item to us for a refund or exchange please contact us beforehand, your refund will usually be processed within 72 hours of receipt of returned products. All engraved products are non returnable/refundable.

You may cancel your order at anytime before it is shipped, once your order has been shipped your order cannot be cancelled until the items are returned to us in their original condition. To see how to return your order to us please follow the steps above.

If returning an order for a refund, the items must be returned to us in the original resalable condition at the customers cost. Please note that when returning an order for a refund the refund received minus the initial postage charge paid.